Help Desk and Tech Support
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Use MyScreen for Help Desk and Tech Support
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Below is a phone conversation that might transpire in a company where MyScreen has been installed on user machines as a way for Technical Support people to get details about user problems.
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TechS: | "Hello, Tech Support. How can I help you today?"
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User: | "MyScreen has weird boxes all over it."
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TechS: | "Hmm. Let me help you email me a picture of your screen so I can see exactly what you're talking about."
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User: | "Wonderful. I don't think I could've described this well enough at all."
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TechS: | "Does your Start Menu button work?"
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User: | "Yes, it does."
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TechS: | "Great. On the other side of your screen, in the same gray bar as your Start Menu button, you should see an icon that looks like a little monitor with a pencil drawing on it. When you find it, click once on it."
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User: | "Ok. I did that. Now my mouse pointer looks like a pencil."
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TechS: | "Good, we're almost there. Rightclick anywhere on your screen and when a menu appears, select the Screen command and then the Email command."
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User: | "Ok. Now a 'MyScreen Email' box is in the middle of MyScreen."
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TechS: | "Perfect. Do you see the large icon in the bottom part of the box that says 'ScreenCap'? That's the picture of your screen."
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User: | "Wow, that was easy. So now I just type in my email address and then yours and then click Send?"
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TechS: | "That's right. I'll get your email in a moment or two and see what's going on with your computer."
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User: | "Thank you, Tech Support."
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TechS: | "Thank you, User. And thank you, MyScreen."
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